Last updated: 8/13/2026

Nova Skin & Physiotherapy Clinic  is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains what information we collect, how we use it, how we protect it and your rights in relation to your personal data when you visit our website or contact us about our services.

Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how your personal information may be processed as described below.

1. Who we are

Nova Skin & Physiotherapy Clinic is a private healthcare and aesthetics clinic providing physiotherapy, rehabilitation, skin, laser and aesthetic services in the UK.

Clinic: Nova Skin & Physio
Email: info@novaskinandphysio.co.uk
Telephone: 07405 589146
Registered address: Courtland House, Tamworth Rd, Keresley End, Coventry CV7 8JJ, United Kingdom

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we may act as the data controller for personal information collected through our website and in connection with the services we provide.

If you have questions about how we process your information, please contact us using the details above.

2. What information we collect

Depending on how you interact with Nova, we may collect some or all of the following information:

• Your name

• Email address

• Telephone or mobile number

• Address and postcode

• Date of birth, where required

• Information provided through contact, enquiry or booking forms

• Information relating to your appointment or treatment

• Relevant health or medical information where necessary to provide healthcare or aesthetic services

• Treatment history and relevant clinical notes

• Information you provide when communicating with us

• Feedback, reviews or complaints you choose to provide

• Website usage information, such as IP address, browser type, device information and pages visited

• Information collected through cookies and similar technologies

Health and medical information is considered special category data under UK data protection law. We only process such information where there is an appropriate lawful basis and where necessary safeguards are in place.

3. How we collect your information

We may collect information:

• Directly from you when you contact us

• When you complete a website enquiry or booking form

• When you make an appointment

• During consultations and assessments

• When you communicate with us by telephone, email or other communication methods

• From healthcare professionals or organisations involved in your care, where appropriate and lawful

• Through our website when you browse or interact with it

• Through cookies and analytics technologies, where applicable

Where information is obtained from another person or organisation, we will only process it where permitted under applicable data protection law.

4. Why we use your information

We may use your personal information for purposes including:

• Responding to your enquiries

• Arranging and managing appointments

• Providing physiotherapy, rehabilitation, skin, laser and aesthetic services

• Assessing your suitability for particular treatments

• Maintaining appropriate clinical and treatment records

• Communicating with you about your appointments or treatment

• Providing appropriate aftercare and follow-up

• Processing payments and maintaining financial records

• Managing complaints and incidents

• Improving the quality and administration of our services

• Maintaining the security of our website and systems

• Complying with legal, regulatory and professional obligations

• Defending or establishing legal claims where necessary

We may also use appropriately anonymised information for internal analysis, service improvement and statistical purposes where permitted by law.

5. Lawful basis for processing

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Consent – where you have given us permission to use your information for a specific purpose.

• Contract – where processing is necessary to provide a service you have requested.

• Legal obligation – where we are required to process information to comply with the law.

• Legitimate interests – where processing is necessary for our legitimate business or operational interests and does not override your rights.

• Provision of healthcare or treatment – where applicable, health information may be processed under the relevant UK GDPR conditions for healthcare and related services.

Where we rely on consent, you can withdraw that consent at any time, although this will not affect processing that took place before your withdrawal.

6. Health and clinical information

Because Nova provides healthcare and aesthetic services, we may need to collect information relating to your health, medical history, medications, allergies, previous treatments and other relevant circumstances.

We collect this information only where it is relevant to providing safe and appropriate care, assessing treatment suitability, maintaining clinical records or meeting our legal and professional obligations.

Access to clinical information is restricted to people who need it for legitimate purposes connected with your care or the operation of the clinic.

7. Marketing communications

We may contact you with information about Nova’s services, offers or other relevant updates where we have a lawful basis to do so.

Where marketing consent is required, we will ask for your permission before sending marketing communications.

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe option included in a marketing email; or

• Contacting us at info@novaskinandphysio.co.uk

We will continue to send essential service-related communications where necessary, such as appointment confirmations, cancellations or important treatment information.

8. Who we may share your information with

We do not sell your personal information.

Where necessary and lawful, we may share relevant information with trusted third parties who help us provide our services or operate our business. These may include:

• Healthcare professionals involved in your care

• Referring healthcare professionals

• Solicitors, insurers, case managers or other organisations where you have been referred under an appropriate arrangement

• Payment service providers

• Appointment or booking providers

• Website hosting and IT service providers

• Email and communication service providers

• Website analytics providers

• Professional advisers

• Regulators or professional bodies where required

• Government authorities, courts or law enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant purpose and take appropriate steps to protect your information.

9. Third-party websites

Our website may contain links to websites operated by third parties.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for how third-party websites collect, store or use your personal information.

We recommend reading the privacy policy of any third-party website before submitting personal information.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help a website remember information, understand how visitors use the website and improve functionality.

Depending on the cookies and technologies used on our website, they may be used for purposes such as:

• Essential website functionality

• Security

• Remembering preferences

• Website analytics

• Understanding website traffic and usage

• Improving website performance

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information about the specific cookies used on our website should be provided in our Cookie Policy.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure systems, password protection and limiting access to personal information to people who have a legitimate reason to use it.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

12. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, regulatory, accounting or professional requirements.

Clinical and healthcare records may need to be retained for longer periods than ordinary website enquiries.

The exact retention period may depend on the type of information, the nature of the service provided and our legal or professional obligations.

13. International transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable UK data protection legislation.

14. Your data protection rights

Subject to certain legal conditions and exemptions, you may have the right to:

• Be informed about how your personal information is used

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we process your information

• Object to certain types of processing

• Request transfer of certain personal information to another organisation

• Withdraw consent where processing is based on consent

• Object to direct marketing

• Request information about certain automated decision-making or profiling, where applicable

To exercise your rights, please contact:

Email: info@novaskinandphysio.co.uk
Telephone: 07405 589146

We may need to verify your identity before responding to certain requests.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

Any updated version will be published on this page with a revised “Last updated” date.

We recommend checking this page periodically for the latest version.

16. Contact us

If you have any questions about this Privacy Policy or how Nova Skin & Physiotherapy Clinic handles your personal information, please contact us:

Nova Skin & Physiotherapy Clinic
Telephone: 07405 589146
Email: info@novaskinandphysio.co.uk
Address: Courtland House, Tamworth Rd, Keresley End, Coventry CV7 8JJ, United Kingdom